Payment and Refund Policy

Payment and Refund Policy

Effective Date: October 1, 2025

Cecil, Scott (“Company”, “we”, “our”, “us”) is committed to providing professional automobile radiator repair services across the United States. This Payment and Refund Policy (“Policy”) outlines your rights and responsibilities regarding payments, cancellations, and refunds in compliance with U.S. federal and state laws.

1. Payment Terms

Our website does not process online payments. All payments are coordinated directly with our management team. After your service request is confirmed, a company representative will provide secure payment instructions, including bank account details or other authorized payment methods. Payment must be completed prior to the commencement of service unless otherwise agreed in writing.

2. Service Confirmation

Service appointments are officially confirmed only after our representative has contacted you to verify your request, schedule, and pricing. No work will begin until confirmation is complete. The Company reserves the right to decline service if information is incomplete, conditions are unsafe, or legal restrictions apply.

3. Cancellation and Refunds

• Cancellation before service: Full refunds may be issued if the service is cancelled prior to commencement, minus reasonable administrative or preparation fees.
• Partial service completion: Refunds for partially completed services will be prorated based on the work performed and materials used.
• Non-refundable cases: Services requiring specialized preparation, parts, or equipment may be non-refundable once work has commenced. These conditions will be communicated in advance.
• Force Majeure: In the event of events beyond our control, such as natural disasters, severe weather, or government restrictions, services may be rescheduled or refunded at the Company’s discretion.

4. Dispute Resolution

Any disputes regarding payments or refunds must be submitted in writing to our management team. Each case will be evaluated individually to achieve a fair resolution in accordance with applicable U.S. federal and state laws. If a resolution cannot be reached, disputes may be handled through mediation, arbitration, or small claims court under the relevant jurisdiction.

5. Legal Compliance

This Policy complies with applicable Federal Trade Commission (FTC) regulations and relevant state consumer protection laws, including provisions under the Uniform Commercial Code (UCC) where applicable. We are committed to transparency, fairness, and upholding consumer rights in all payment and refund transactions.

6. Contact Information

For any questions, cancellations, or refund requests, please contact us directly:

• Company Name: Cecil, Scott
• Address: 23474 Sussex Hwy, Seaford, DE, 19973-5869
• Email: kylianmoss@csradiatorsvc.com
• Phone: (302) 629-9370